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Terms & Conditions
By signing up to our website and purchasing products from LaCucinaVerbier S.A.R.L. you are agreeing to the terms and conditions of sale, which apply to all transactions on lacucinaverbier.com Signing up to the service means we must have the following information:
- Your address, including the postcode of the billing address associated with the payment card.
- Your home telephone number
- Your email address, so we can supply you with important information such as your order confirmation and changes to the La Cucina Home Delivery Service
La Cucina S.A.R.L. only sells goods on our website to the end user and they should not, in any way, be resold without our prior written consent.
There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details.
We do not hold your payment details from any previous orders. Therefore, every purchase at lacucinaverbier.com shall require new payment details entered. It is your responsibility to keep your password secure.
The following refers to our Home Delivery service.
We endevour to deliver to any address in the 1936 postcode that is accessable by car.
In the winter we will not be able to deliver to any address that is accessable only on foot or by quad of snowmobile. For any of these addresses please use the click and collect service where we can have your order ready for you to pick up at La Cucina.
If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery.
No boxes shall be returned to La Cucina; they shall be left at the delivery address and chargeable to you, the customer.
Special requirements shall be followed, but please make sure that they are deemed ‘reasonable’ e.g.. instructions to knock at a neighbour’s house should mean it is within short walking distance of your property, and does not involve the courier travelling any further.
Orders will be delivered between 3pm and 6 pm.
However due to circumstances beyond our control such as weather and traffic conditions we may not always be able to deliver by the time specified. In this situation we shall try to deliver later.
We shall attempt to contact you prior to the driver leaving a failed delivery, because we are keen to make sure that the service works for you, but we can’t guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.
Click & Collect
We’ll do all we can to make sure your order is ready on time and that all of the meals are available, but we can’t be liable for any other loss, costs or damage caused by a delay to your collection, or for any part of the order being out of stock. Wherever possible we’ll contact you in advance to let you know if anything’s missing or will be delayed. Missing meals will be refunded, or may be swapped for an alternative item(s) of the same price.
If you want someone to collect on your behalf they must bring a payment card with your name on it as proof of ID and either our order confirmation email or SMS confirmation. We will accept Gift Vouchers and promotional vouchers (where stated in individual promotion T&CS) for Click & Collect orders however the voucher(s) must brought in when the order is collected; if a voucher can’t be verified then this amount will be charged separately and must be paid for before the order can be taken away.
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. Due to differing product promotions the prices displayed on the website may vary to prices in our retail store.
Our minimum order level is chf 65 with free delivery within the 1936 postcode on any orders over chf 150.
Prices of goods do not include the delivery charge.Please note that on home delivery orders, if a discount voucher code takes the order below the minimum order value threshold you will need to add additional products to your basket to reach this threshold. The same applies to the free delivery threshold – if your voucher takes you below this, you will need to either pay the appropriate delivery charge, or add additional products to get free delivery again.
Vouchers and Discounts
Our product promotions are available to all and are accessible from the homepage. They will be applied automatically when you add the correct items into your basket where they will be highlighted as a promotion for you to check.
The full terms and conditions printed on the voucher apply in addition to these terms so please check before purchasing.
If the voucher code or promotion has not been successfully applied and the order completed within the specified time frame we are not obliged to re-issue a voucher code or apply the discount retrospectively.
Our refund policy
If you are unsatisfied with any of the items in your order or any part of the delivery service from La Cucina please contact us – either by emailing us via the Contact Us page of the website or by telephoning 027 771 22 21.
If you would like to make a comment or recommendation regarding our food, then please visit the Contact Us page of the website and select “Comment about our food”.
As we sell perishable goods, we ask that you – the customer – inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on 027 771 22 21 .
We shall be happy to exchange or refund any item you feel does not our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item. We operate an open and honest policy at La Cucina and will work our hardest to make sure we can accommodate and act on any problems or suggestions.
Gift Cards & E-Gift Cards
- Gift Cards and E-Gift Cards are redeemable within expiry date at the La Cucina shops and for orders placed at lacucinaverbier.com or by phone for online orders for Click & Collect and Home Delivery.
- Gift Cards and E-Gift Cards cannot be exchanged or refunded for cash.
- Gift Cards and E-Gift Cards can be used towards purchases at a higher price than its face value upon payment of the difference.
- La Cucina is under no liability for replacement or refund should Gift Cards or E-Gift Cards be lost, stolen, damaged or destroyed whether they have been redeemed or not, furthermore we reserve the right to refuse any gift cards which have been mutilated, damaged or defaced.